Delivery Policy - Djok
Delivery times in Canada

• Standard delivery: 3 to 5 working days

Delivery costs
Canada

• Standard delivery: CAD $12.99

• Free shipping on all orders over CAD $100

• Express delivery: CAD $24.99

Remote provinces and territories
An additional charge of CAD $7.99 may apply for deliveries to:

• Northwest Territories

• Yukon

• Nunavut

• Remote regions of Quebec and Ontario

Order tracking
A tracking number will be emailed to you as soon as your package ships. You can track your order in real time via our website in the "My Account" section or directly via the carrier's website.

Special conditions
Personalized items
Custom or made-to-measure belts require an additional 3-5 business days manufacturing time before shipping.
Delivery delays and problems
In the event of a significant delay or problem with your delivery, our customer service is available by email at info@cordonnerielecarrefour.net .
Force majeure
Djok cannot be held responsible for delivery delays due to exceptional circumstances (bad weather, strikes, natural disasters, etc.).
Receipt of order
Checking the package
We encourage you to check the condition of your package upon receipt in the presence of the delivery person. If there is any visible damage, please note specific reservations on the delivery slip.
Complaints
Any complaint regarding the condition of a product must be reported within 48 hours of receipt by email to info@cordonnerielecarrefour.net , with supporting photos.
Taxes and customs duties
Prices displayed are in Canadian dollars and include applicable harmonized sales taxes (GST/HST) depending on your province or territory. No additional customs duties will be applied for deliveries within Canada.
Frequently Asked Questions
Q: Can I change my shipping address after placing my order? A: Yes, if your order hasn't shipped yet. Contact our customer service team promptly.
Q: Do you deliver to PO boxes? A: Yes, we deliver to PO boxes and P.O. boxes via Canada Post.
Q: What is the processing time before shipping? A: Orders are generally processed and shipped within 1 to 2 business days of receipt.
Q: Do you offer Saturday delivery? A: Saturday delivery is available only in certain urban areas and with express service. Additional fees may apply.